The State of the Contact Center in 2021-2022
A must-read for contact center professionals! ICMI presents the current state of contact centers in the ICMI State of the Contact Center report. Discover the current...
Automating your Creative Ecosystem
While you can’t automate creativity itself, automating key parts of the ecosystem enables scalability and speeds time to market. This white paper looks at what parts...
How to scale your retail marketing with Creative Automation
You can’t meet the increasing demands on retail marketing to scale, hyper-target with localization and personalization, and unlock omnichannel experiences by simply...
Laser-focused lead generation for Microsoft partners
When Capgemini and Microsoft needed to increase marketplace awareness and the sales pipeline for Azure services, they sought out the experience of Merit Mile. Recognizing...
The Managed Services Industry Is Booming. Is Yours?
The market for managed services is hot and getting hotter, with Gartner forecasting 253% growth by 2024. But are you getting a big enough slice of the pie?
Learn from...
Salesforce CPQ : Art of Possibilities on Pricing and Discounting
Intelligently managing price structures and levels are the most important topic to secure business success. Get it right and you will thrive. Get it wrong and risk permanent...