12 Elements of a Great Sales Playbook
Implementing a sales playbook can provide tremendous impact for any sales organization.
They ensure a well-defined sales process is followed which will help win more deals....
10 Elements of a Smart Sales Call Plan
We know we think about sales call plans more than most. But we can’t help it – they’re such a critical part of the sales process and too often neglected. Research...
Account Planning in Salesforce
Rockstar sales reps know how to unlock revenue in big customers. Account Planning in Salesforce teaches you their secrets – what they know and how they do it.
In...
The Contact Center in 2015
Add that to the fact that it takes 12 positive experiences to counter the effect of one negative experience, and it is obvious that extending excellent customer service...
The Contact Center in 2015
Add that to the fact that it takes 12 positive experiences to counter the effect of one negative experience, and it is obvious that extending excellent customer service...
The Untold Costs of a CRM Implementation
Make sure you account for all the costs in your ROI calculation: read our new infographic and learn about the untold costs of CRM!We detail costs such as:Hardware, software...