This research is a quantitative and qualitative assessment of the characteristics that explain a vendor’s success in the marketplace and help anticipate the vendor’s...
There are over 30 million small businesses employing over 80% of the country. In this blog you will learn six short and easy steps on how to interact and develop new accounts from...
Developing multi-channel management to improve customer experience across the whole business is one of the main pain points for companies in the DACH region.
In...
In this exclusive interview, Karin Winkler, Customer Experience Manager, Swarovski, shares the company’s strategy for creating a mindset of excellence amongst Swarovski...
In an industry where Big Data is King, it can be quite controversial to not share the same views on the benefits of leveraging data to improve customer experience. However,...
Siefert shares his industry insights on the challenges of cross border returns, balancing efficiency and cost and global vs. local repair strategies.
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