#TopTips to Improving Your Social Media Customer Service
The world’s online footprint continues to expand at astonishing rates, leaving us with big shoes to fill when it comes to online customer service. This is especially...
5 Tips for Ensuring Strategic Alignment of Incentive Compensation Plans
To effectively align the behaviors of your sales force with your corporate strategy, the strategy needs to be embodied in your incentive compensation plans. Yet most companies...
6 Tips for Improving Sales Compensation Communications to Drive Desired Behaviors
One of the primary goals of any sales compensation plan is to motivate and reinforce desired behaviors across the sales force. If a salesperson understands their sales...
Customer Experience Management in the Nordic Region
Designed to help you set strategies, prepare for change management and benchmark your experience and success with other industries to improve your engagement with your...
Why You Need to Rethink Your Customer Self-Service Strategy
Gartner clients rank customer self-service as a top-five customer service trend for the year. Customers can go further down the customer journey without a human engagement...
Focus On Three New Service Experiences To Thrive In The Age Of The Digital Customer
The modern customer prefers to learn where to find information, rather than actually memorizing it. This complimentary Forrester report (brought to you courtesy of Zendesk)...