The Analytics of Business Decisions
Here’s the secret about analytics – All those numbers and lines:
Serve a purpose
Tell a story
Give you instructions
Data is the key to whether a business...
What is Content Intelligence? How can it help you create high-quality content with confidence?
The supply of online content has outpaced demand, leaving content marketers in a position where they are getting less effective each year. Despite being less effective,...
Special Guest Steven Silver, Senior Research Director @ SiriusDecisions
Strategic, global, named, national or large accounts – call them what you will, they often represent a significant portion of both current and potential revenue....
Omnichannel Customer Engagement: From Vision to Results – The Vodafone Success Story
Vodafone, one of Germany’s largest telecommunications providers, has 8000+ agents handling over 18 million monthly interactions across multiple channels. They had...
The Top 5 Field Service Software – Get Unbiased Reviews & Price Quotes
With the multitude of field service solutions available today, selecting the right system for your organization can be challenging. Software Advice™ is a trusted resource...
Using a Multichannel Strategy To Communicate With Employees
Today’s employees are often dispersed across different geographies, business sectors, audiences, and cultures. This diverse workforce can be a challenge to reach.In...