Maximize Contact Center Performance With Unified Communications
Research from Aberdeen finds that businesses integrating communications across the entire company achieve 2.4 times greater revenue growth rate year-over-year. Unifying...
Rethinking Retail: Pulling the Plug on Disconnected Communications
The result? One system of engagement that relieves customer frustrations, and boosts employee productivity and customer engagement.
Watch the on-demand webinar to join...
The 8 Criteria for Enterprise-Grade Communications as a Service
Download the white paper The 8 Criteria for Enterprise-Grade Communications as a Service to determine whether or not your communications provider is equipped to offer...
The Elephant Herd in the Room: Why Other Enterprise VoIP Providers Don’t Like to Talk About Compliance, Security and Reliability
New VoiP compliance requirements, including HIPAA rules for business
Cloud communications security and compliance concerns that should be top of mind
Availability and...
8×8’s Enterprise Engagement Management Platform: Moving Toward an Integrated Approach
The key benefits of a One Cloud Solution for phone, meetings, collaboration and contact center include: improved ROI, faster time to resolution and higher customer satisfaction.
The...
Analysis of Cloud Communications VoIP Quality Under Normal and Adverse Network Conditions
The Tolly Group, a leading global provider of third-party validation and certification services, tested the voice quality of 4 different services across a variety of...