Customer experience has been established as the key differentiator amongst businesses, and the search on your portal is directly related to CX. Search relevance can be...
For Vlocity, a cloud-based software provider, it was hard to continuously scale customer service in tandem with their rapid customer growth. Deploying SearchUnify-an...
While log data has always played an important role in the cybersecurity framework, the ever-increasing frequency, cost and sophistication of cyber-attacks have made log...
Although it’s a human activity, threat hunting does rely on technologies and processes. In particular, as the detailed example in this paper will show, effective...
Time is money, and the firms that use it efficiently will profit. Leveraging technology to turn repetitive, administrative steps into automated workflows is the next...
Pandemic-related disruption and the surge in remote work have led to an alarming increase in cyberattacks. As organizations face an unprecedented volume and scale of...