SearchUnify is a leading unified cognitive platform that powers enterprise search and fuels a suite of AI-powered applications for a future-proof customer self-service...
For Vlocity, a cloud-based software provider, it was hard to continuously scale customer service in tandem with their rapid customer growth. Deploying SearchUnify-an...
Have you ever seen an episode of Star Trek where Captain Kirk uses the “communicator” to connect to anyone in his team? Once deemed only in the realm of fantasy...
Nothing gets on your customers’ nerves more than having to wait for your service reps to address their concerns. The longer they wait, the higher will be the level...
When it comes to data protection, having backups that run reliably and are performant is critical to keep your business moving. However, with data volumes growing across...
With the recent push to adapt to remote and hybrid working environments, enterprises have been challenged to accelerate their digital transformation. The effect...
