Migrating to Cloud-Native Threat Detection and Response
As organizations migrate their infrastructure and services to Microsoft Azure, security operations teams need to quickly and cost-effectively adopt cloud-native threat...
Building the Ultimate Agent Desktop
Have you ever seen an episode of Star Trek where Captain Kirk uses the “communicator” to connect to anyone in his team? Once deemed only in the realm of fantasy movies,...
Vlocity Drives More Value From Its Online Community
For Vlocity, a cloud-based software provider, it was hard to continuously scale customer service in tandem with their rapid customer growth. Deploying SearchUnify-an...
From Chaos to Clarity: Enabling Proactive Support with Cognitive Technology
The odds were stacked against the Avengers. If you or your family is a MCU fan you know that Doctor Strange’s plan hinges on a specific combination of heroes surviving...
A Unified Cognitive Platform & Suite of Next-Gen Apps for Future-Proof Customer Support & Self-Service Ecosystems
SearchUnify is a leading unified cognitive platform that powers enterprise search and fuels a suite of AI-powered applications for a future-proof customer self-service...
Optimize Agent Efficiency & CX to Skyrocket FCR with Agent Helper
Nothing gets on your customers’ nerves more than having to wait for your service reps to address their concerns. The longer they wait, the higher will be the level...