Reducing Time To Value With Knowledge-Centered Service
Knowledge-Centered Service (KCS) methodology captures resolutions at scale and in ways that are both findable and reusable. But after the initial kick-off & training...
Vlocity Drives More Value From Its Online Community
For Vlocity, a cloud-based software provider, it was hard to continuously scale customer service in tandem with their rapid customer growth. Deploying SearchUnify-an...
Building the Ultimate Agent Desktop
Have you ever seen an episode of Star Trek where Captain Kirk uses the “communicator” to connect to anyone in his team? Once deemed only in the realm of fantasy movies,...
3 Ways Fraudsters Compromise AP Security and Controls and How You Can Mitigate the Risk
As remote work and rapidly evolving technology become commonplace in the world of payments, new fraud risks seem to emerge almost daily.
So how can you protect your AP...
Build AI for the IoT
In this interactive series of webinars you learn how to use Infineon’s ModusToolbox Machine Learning (ML) along with SensiML and Picovoice to create innovative...
The Future CDAO 2022
The number of data and analytics leaders in C-suite roles has soared since Capital One appointed the very first Chief Data Officer in 2002. Yet, the average tenure...