Outsourcing Cybersecurity: A Decision Maker’s Guide
When it comes to cybersecurity, very few enterprises have all the skills and resources they need on staff. On today’s market, your enterprise can outsource a wide variety...
Vendors as Your Largest BEC Threat
The tactics that worked for your business five years ago likely aren’t still working today, and cybercrime is no different. The CEO fraud that dominated the last few...
Reducing Time To Value With Knowledge-Centered Service
Knowledge-Centered Service (KCS) methodology captures resolutions at scale and in ways that are both findable and reusable. But after the initial kick-off & training...
Vlocity Drives More Value From Its Online Community
For Vlocity, a cloud-based software provider, it was hard to continuously scale customer service in tandem with their rapid customer growth. Deploying SearchUnify-an...
Building the Ultimate Agent Desktop
Have you ever seen an episode of Star Trek where Captain Kirk uses the “communicator” to connect to anyone in his team? Once deemed only in the realm of fantasy movies,...
A Unified Cognitive Platform & Suite of Next-Gen Apps For Future-Proof Customer Support & Self-Service Ecosystems
SearchUnify is a leading unified cognitive platform that powers enterprise search and fuels a suite of AI-powered applications for a future-proof customer self-service...