Designing for a Connected World
Engineers have strict expectations to meet when it comes to designing smart connected products, and system engineering is a critical skill set in this new age of design....
How to Leverage Technology to Improve Collaboration
From using different mechanical computer-aided design (MCAD) applications to working on projects with stakeholders located all over the world, engineers have to overcome...
How to Leverage Technology to Improve Collaboration
From using different mechanical computer-aided design (MCAD) applications to working on projects with stakeholders located all over the world, engineers have to overcome...
Building the Ultimate Agent Desktop
Have you ever seen an episode of Star Trek where Captain Kirk uses the “communicator” to connect to anyone in his team? Once deemed only in the realm of fantasy...
The Complete Guide to Cost Per Ticket
The two fundamental metrics of desktop support are customer satisfaction and cost per ticket. While more companies are measuring customer satisfaction than before, only...
How Bluebeam Aced the Art of Case Deflection
"Love this innovation during a wild year. Self-service with this kind of deep thinking is very impressive".
"The $12,000 in savings each month were great....