Vlocity Drives More Value From Its Online Community
For Vlocity, a cloud-based software provider, it was hard to continuously scale customer service in tandem with their rapid customer growth. Deploying SearchUnify-an AI...
The Definitive Guide to Knowledge Management
Once limited to a select few, we now see an explosion of knowledge workers who need quick access to the knowledge to do their job. And this is where the challenge lies...
Reducing Time To Value With Knowledge-Centered Service
Knowledge-Centered Service (KCS) methodology captures resolutions at scale and in ways that are both findable and reusable. But after the initial kick-off & training...
The Best Free and Open Source Tools for Cyber Risk Assessment and Mitigation
The number of newly disclosed vulnerabilities has been growing for more than a decade and the emergence of cloud-native infrastructure has only escalated the pace. With...
Most Risk-Based Vulnerability Management Programs are Ineffective
Eighty-six percent of enterprise IT and security executives surveyed rely on third-party vulnerability severity data to prioritize vulnerabilities with an additional 70%...
A Step-by-Step Guide to Achieve Vulnerability Management Maturity
Read the eBook to understand the four stages of vulnerability remediation maturity: Reactive; Data-driven; Orchestrated; Transformative. Learn the behaviors and benefits...