Assuring Application Service Quality From Start to Finish
Many organizations are breaking down on the traditional IT silos to look at applications, infrastructure, and management as one organization working together to provide...
APM: New Challenges Demand a New Approach
Today’s reality is that poor application performance equals lost business. In this white paper, you’ll learn about this new approach and how it helps overcome...
Business without Borders: How to Cost Effectively Conduct Global Business
“We work in a global workforce where business reaches beyond our borders and over the seas.”This best practices guide shows you how to easily and cost-effectively...
Smarter Customers, Smarter Commerce: Innovations for the Banking Industry
Business and individual consumers are finding themselves empowered in the transformation process, and banks are realizing that they have to compete to retain and grow their...
Moving Beyond FTP
The security of data, regulatory compliance and the reliability of critical business processes are key business drivers that are forcing companies to consider alternatives....
The Zappos Experience: Five Principles to Inspire, Engage and Wow
In this brief white paper, Joseph Michelli, author of The Zappos Experience, offers a thought-provoking assessment of the Zappos’ service model.
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