The Essential Guide to IT Transformation
Enterprises are transforming IT by adopting service automation tools and processes, making teams more innovative and efficient. By consolidating fragmented and redundant...
Changing the Perception of IT What Your Customers Won’t Tell You
To reach the customers of IT services, you have to abandon long-entrenched models of IT thinking & replace them with a customer-focused model that focuses on value,...
Trust, But Verify: Configuration Management with Data Certification
Certifying the accuracy of a CMDB with inconsistent, manual methods is unreliable. ServiceNow’s built-in data certification gives you the ability to automate the...
Business-Grade Video Conferencing for SMBs: Enhance Your Employees’ Productivity Today
Small and mid-size organizations are encountering a transition in their businesses, and they must react to the new way of working to stay competitive in an increasingly...
Fixing Intermittent Application Performance Problems: Turning Hours into Minutes
Intermittent performance problems are among the most frustrating issues IT administrators face. The apparently random nature of occurrences, the near impossibility of reproducing...
10 Hidden Costs of Wireless Networks and BYOD
IT consumerization trends such as BYOD show how far IT has come in understanding and responding to what employees want and need to be productive.
While a mobile workforce...