Contact Centers vs. Call Centers Infographic
Too often, “call center” is used interchangeably with “contact center”. The false belief that the two types of systems are the same is shattered...
The Hottest New Technology You Don’t Know About: Live Video Streaming Helps Field Service Techs Offer Better Support and Improve Customer Satisfaction
In these cases, the ability to accurately describe the problem is critical, and a verbal description over the phone may not be enough. Letting remote experts “see”...
The Top Contact Center Tools and Features
This white paper will help you evaluate these important features and help you to make the best choice in selecting a contact center solution.
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The Contact Center Selection Checklist
In this paper, the aim is to remove the clutter and help you understand what is critical to selecting a great contact center and turn this investment into a profit.This...
Understanding NIST’s Cloud Computing Reference Architecture: Part II
This white paper focuses on the activities, processes, and requirements that cloud players need to follow in order to ensure a successful delivery of cloud services. It...
Spotlight: 8×8 Virtual Contact Center
In this new Spotlight, our independent technology specialists investigate 8×8’s Virtual Contact Center solution and give you the facts, so that you can decide...