The Contact Center Conquers the Cloud
As the cloud based contact center industry approached the $10.9 billion mark and self-service becomes the new norm, it is time to look back on the evolution of contact...
Top Trends for VoIP and Business Telephony in 2016
A closer look at the decision and the situations surrounding it show that the industry is eager for the switch to take place soon because it is finding it difficult to...
Contact Center Prizefight: ShoreTel vs Avaya
Check out this infographic to find out who – between ShoreTel and Avaya – is best equipped to fill your needs.
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Making the Case for a New CRM System
CRM platforms are the most popular and well-known Enterprise Application System (EAS) around. A CRM software solution helps implement the best practices of customer nurturing...
CRM on a Budget
For new business owners or those who serve a relatively small market, relationships are of paramount importance. The one Enterprise Application Solution (EAS) that serves...
VoIP Features for C-Level Executives
A CMO cannot focus on marketing responsibilities only. He needs to collaborate with the CSO as well as the CIO to gauge the quality of lead follow-ups and the feasibility...