2016 Talkdesk Call Center KPI & Benchmarking Report
In this free report, we identify four of the most common call center KPIs tracked by inbound call centers, establish relevant benchmarks for each based on aggregate Talkdesk...
Periscope Data Presents: A SQL-Based Approach to Cohort Retention and Analysis.
Some brands are great at connecting with new audiences. They might have a killer marketing campaign, demonstrably fulfill a gap in the marketplace, or just have that certain...
Periscope Data Presents: Speed Up Your SQL
As an analyst, your work is important! Slow queries can keep you from efficiently surfacing and acting on insights. This could be delaying better business outcomes, as...
How to Survive a #Datapocalypse and Get Away With It
With all the recent attacks, data leaks and breaches, an efficient IT security strategy is now vital for organizations, large and small. All IT systems, from the personal...
How to Increase Call Center Agent Productivity
It compiles information from call center industry leaders, workplace productivity best practices and psychological principles to provide you with everything you need to...
Securing the Internet of Things (IoT)
Learn best practices for safeguarding your organization against an ever-growing attack surface. And discover how to strengthen IT security skills and digital expertise...