Leveraging Desktop-as-a-Service Platforms to Simplify Multicloud
Originally Aired: Thurs., March 14, 2019
Led by GigaOm Analyst David Linthicum, and co-presented with Simon Gibson and special guest, Carsten Puls, Senior...
5 Ways to Unleash the Power of Voice Data
Despite the rise of Omnichannel Customer Engagements, voice interactions continue to play a vital role in all business today. But Voice Data is often overlooked in the...
Advanced Analytics
Today’s CMO has the power to create impact, simply by putting advanced analytics at the center of every core process.
In the last five years, the underlying technology...
A Beginner’s Guide to Conversation Analytics
The term, ‘Voice of the Customer’ is no longer a metaphor.
Speech analytics has been around for a while. Since its first commercial appearance over a decade...
What You Need to Know Before Buying ITSM Software
In this guide, we will explore 4 key points to buying software:What Is ITSM Software?Common Features of ITSM SoftwareWhat Type of Buyer Are You?Benefits and Potential...
Compare Help Desk Software Pricing: Software Advice’s 2019 Guide
Download The 2019 Help Desk Pricing Guide for a comprehensive list of steps and considerations before purchasing help desk software.The 2019 Help Desk Pricing Guide includes:Pricing...