Software Monetization: Lifecycle Methodology and Implementation Plan
This free to download white paper describes the proven Software Monetization Best Practices Lifecycle Methodology which Gemalto has developed to help product...
2020 FrontRunners for Project Management Software
FrontRunners, powered by Gartner Methodology, is a data-driven assessment identifying products in the project management market that offer the best capability and value...
Reducing Labor & Improving Consumer Experience With Branch Automation
Consumers are interacting differently with their financial institutions as mobile banking and direct transactions such as PayPal and Venmo are becoming more widely used....
How One of the World’s Largest Credit Unions Halved Its Contact Center Fraud, Enhanced the Customer Care Experience, and Saved Millions in the Process
In this revealing case study, one of America’s largest credit unions tells the story of an overwhelmingly positive mobile, web, and contact center transformation—with...
4 Ways to Bring the Delight, Cost-Efficiency, and Security of Online Experiences to Your Contact Center
If security and customer experience is a balancing act, then why do contact centers have both the most fraud (61% of all organizational fraud losses, according to Aite...
Privacy and Trust in a Digital World
During the past decade, the concept of digital trust has evolved from a compliance buzzword to being largely acknowledged as the rock-solid foundation of the entire digital...