A Beginner’s Guide to collectd
collectd is an open source daemon that collects system and application performance metrics. With this data, collectd can work alongside another system monitoring tool,...
4 Steps to Digital Transformation in B2B Commerce
The COVID-19 pandemic has put a heightened focus on eCommerce for many businesses.
Organizations that previously invested in strategic commerce approaches are thriving,...
Upskilling Your Agents & Improving Contact Center Quality with Cognitive Search
It is no secret that contact centers play a crucial role in amplifying retention and customer loyalty by delivering a stellar experience and customer service, which in...
The Anatomy of Search Relevance
Can people with partial knowledge of your brand’s terminology find meaningful results? What if someone knows exactly what they want and uses a long-tailed keyword?...
Buyers Guide: Is It Time to Move to an All-Flash Array?
First, let’s address the biggest myth about flash: It is not true that all-flash arrays are more expensive than high-performance disk-drive-based systems. Once you...
Do More with Less: 6 Tips to Simplify the Most Complex Customer and Field Service Issues
Now more than ever, retaining customers and attracting new ones both depend on providing excellent customer service all the time, every time.
Unfortunately, higher volume...