This book is volume two of the Why Leadership Sucks series and is divided into four sections.
Part one deals broadly with the topic of service, exploring...
We become tied to what we know.
We turn our actions into habit.
We become comfortable with how things get accomplished.
It is when this ‘how’ broadly becomes...
Spending more time on IT maintenance rather than innovation? Are your business and IT organizations aligned? What are the signs you need to reconsider your application...
The customer experience you deliver at the point of on-boarding may be the single most important one. Why? For your customers, it defines how this relationship is going...
If you don’t care about appearing smart in emails, you can stop reading now.
Oh good, we’re alone.
In the corporate world, there is no ground more fertile...
This book provides a road map to advance your career and prosper without being blindsided by overnight industry collapses, potential layoffs, economic shocks, corporate...