Workforce Management in Today’s Contact Centers
If you’ve spent any time in an inbound contact center, you know that things never go exactly as planned. You may find that:
Volume and arrival patterns are inconsistent
Agent...
ReimagineHR 2018 Key Takeaways
This year’s theme “The Next Frontier: HR’s Role in Leading Digitalization” demonstrated how digital transformation can be used to focus on employee...
How to Fix Your Broken Career Resolutions – 6 Simple Tips You Can Use Today
Setting the wheels in motion towards becoming a better person, professional or [fill in the blank] is a noble endeavor indeed and one that we ought to all be attempting...
Communicating Through Change
During times of significant change, over 80% of employees experience “cultural tensions,” or competing priorities they don’t know how to balance. This...
Pitch Perfect: Selling to Human Resources
Human Resources owns a growing piece of the budget pie – but how do you break in? Sales leader Jill Konrath has some pointed questions about the buying process for...
Launching a Successful Onboarding Initiative
This paper focuses on the specific details of the activities that should be included in an organization’s onboarding program and how onboarding can be directly tied...