Quantifying the Employee Performance Gap
We looked at over 100,000 customer conversations to quantify the gap between top and bottom performers in contact centers. This report outlines our findings and steps...
Unlocking More Business Value from SAP on AWS
• The evolution of ERPs and the drive to transform data • Select AWS capabilities and use cases to deliver business impact • A path to using the cloud...
Is Your Team Overwhelmed by Data-Related Workload?
Employees are performing more activities than never before, often failing to deliver their best performance.
Download the infographic now to learn how Intugo’s BPO...
Companies Expectations About Baby Boomers Retiring
With key people in administrative tasks getting older and repetitive data-related tasks becoming more and more part of the job, well prepared, lower cost, tech-savvy people...
Bigger Workload? Increased Struggle?
Work overload decreases productivity by 68% in employees who feel they don’t have enough hours in the day to complete their tasks.
The following are some of the...
The Challenge of our Generation: Baby Boomers and Technology
A generation that has faced economic, political, and social challenges and has successfully overcome them. Nowadays, a percentage of these boomers have been facing different...