Leader’s Must-Do Adventure Menu
This adventure menu presents you with 10 different opportunities for growth and experience. The goal is to select three and set out to accomplish them within the next...
The Guide to Drama-Free Job Postings
Job postings are a tough balance between finding the candidate you want, while also being as bias-free as you can be so your ad isn’t an invitation to a lawsuit....
10 Questions to Ask Employees in Their First 60 Days… and 8 to Ask Their Co-Workers About Them
You can’t possibly know what’s going on in your new hire’s mind. These 10 question will provide a comfortable atmosphere to talk about what’s going...
Blueprint for a Subscriber-Centric OTT Video Business
While perhaps seeming simple at first glance, implementing the OTT Video 2.0 strategy has considerable implications on your current media infrastructure and business processes....
Enterprise Case Study: Breaking Through Process Silos to Improve the Customer Experience
CareFirst BlueCross BlueShield – the largest health insurance provider in the U.S. mid-Atlantic region – recently transformed its service operations using Service Cloud....
Leader’s Must-Do Adventure Menu
This adventure menu presents you with 10 different opportunities for growth and experience. The goal is to select three and set out to accomplish them within the next...