Gartner Peer Insights ‘Voice of the Customer’: Network Performance Monitoring and Diagnostics, 2020

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In the NPMD market, Gartner Peer Insights has published 807 reviews and ratings in the 12-month period ending 31 July 2020. This report summarizes the findings, synthesizing...

Gartner Market Guide for Digital Experience Monitoring, 2020

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In the 2020 Market Guide for Digital Experience Monitoring, we believe Gartner provides context on how the DEM market and vendor technologies are evolving to address...

Empowering Your Network Operations Team in the Hybrid Infrastructure Era

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In this webinar replay (originally broadcast August 25, 2020), Kentik and EMA discuss the results from EMA’s Network Management Megatrends 2020 survey and...

Contact Center and Digital, Better Together

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The contact center is designed to support customer outreach and resolve issues while driving first-call resolution and case closure. The digital channel is designed to...

A New Model for Employee Experience: Continuous Response

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The world of employee experience has radically changed. According to leading global industry analyst, Josh Bersin, this change is forcing a new model for how organizations...

3 Ways AI is Powering Customer Experience

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Mining insights across billions of unique customer journeys using traditional methods and tools has been slow, costly and near impossible. With artificial intelligence,...