Empowering Your Network Operations Team in the Hybrid Infrastructure Era
In this webinar replay (originally broadcast August 25, 2020), Kentik and EMA discuss the results from EMA’s Network Management Megatrends 2020 survey and...
Kentik Tech Talks, Episode 4: Advanced SD-WAN Visibility with Kentik and Silver Peak
SD-WANs transform enterprise WAN edge functionality with the abilty to use multiple network transports to meet applications’ performance requirements. They are...
Kentik Tech Talks, Episode 5: Synthetic Monitoring
In the fifth installment of Kentik’s Tech Talk video series, Kentik product expert Justin Ryburn gives an overview and demonstration of Kentik Synthetic Monitoring,...
Contact Center and Digital, Better Together
The contact center is designed to support customer outreach and resolve issues while driving first-call resolution and case closure. The digital channel is designed to...
A New Model for Employee Experience: Continuous Response
The world of employee experience has radically changed. According to leading global industry analyst, Josh Bersin, this change is forcing a new model for how organizations...
3 Ways AI is Powering Customer Experience
Mining insights across billions of unique customer journeys using traditional methods and tools has been slow, costly and near impossible.
With artificial intelligence,...