The Next Generation of Customer Effort Measurement
if you’ve ever been curious about why Customer Effort matters for businesses, how high-effort interactions drive disloyalty and churn, the problems with traditional...
A Brief Guide to a Secure Multicloud Environment
But for all the benefits of a multicloud strategy, there are some challenges that come with it as well. Specifically it can be difficult to secure a multicloud strategy...
Cybersecurity: The Beginner’s Guide ($23.99 Value) FREE for a Limited Time
Everyone is talking about it including the prestigious Forbes Magazine, Tech Republic, CSO Online, DarkReading, and SC Magazine, among many others. Additionally, Fortune...
The State of Cloud-Driven Transformation by Harvard Business Review Analytic Services
Most organizations are expanding their use of cloud at an accelerated pace to maintain their competitive edge, accelerate innovation and transform interactions with customers,...
COVID-19 IT Response & Recovery Report
37% of IT professionals surveyed said that their spending was cut in the short-term during the early months of the pandemic. But the good news is that 2021 spending outlooks...
How Much Does VoIP Software Cost in 2021? Hidden Costs & Breakdown
How do you know if you’re spending too much or too little on VoIP software? This guide from Software Advice breaks down upfront, subscription and hidden costs,...