Vlocity Drives More Value From Its Online Community
For Vlocity, a cloud-based software provider, it was hard to continuously scale customer service in tandem with their rapid customer growth. Deploying SearchUnify-an...
Field Guide to Communication With Frontline Employees in Manufacturing
Manufacturing organizations need new solutions to connect and reach their dispersed, frontline teams. Leveraging mobile technology to improve the way manufacturing teams...
2021 – Year of the Technology Audit
There isn’t any doubt that 2020 will be deemed “the year of the pandemic”. It doesn’t matter what line of business you are engaged in, or what...
Humans and Machines in Effective Real-Time Collaborative Systems
As applications gain more control of a business, such collaborations will become increasingly common as organizations look to gain and keep a competitive edge. Software...
ON-DEMAND RESEARCH WEBINAR: Availability and Buying Options in the Emerging SASE Market
Register for this on-demand webinar featuring Paula Musich, a research director in the IT security and risk management practice at EMA, to get results of new research...
Your Complete Guide to Enterprise Search Relevance
Customer experience has been established as the key differentiator amongst businesses, and the search on your portal is directly related to CX. Search relevance can be...