Isolated Castles: Incident Response in the New Work From Home Economy
This paper discusses the challenges for incident handlers to respond to breaches in the new work-from-home economy and what tactics, techniques, and tools can be used...
10 Key Considerations for Evaluating a Cognitive Search Solution
Let’s face it, we live in an era where information is barely a search away. Internet search engines have made people accustomed to finding relevant results instantly....
A Unified Cognitive Platform & Suite of Next-Gen Apps for Future-Proof Customer Support & Self-Service Ecosystems
SearchUnify is a leading unified cognitive platform that powers enterprise search and fuels a suite of AI-powered applications for a future-proof customer self-service...
Vlocity Drives More Value From Its Online Community
For Vlocity, a cloud-based software provider, it was hard to continuously scale customer service in tandem with their rapid customer growth. Deploying SearchUnify-an...
Double Win: Transforming Customer & Employee Experience with AI
While the importance of a seamless, personalized, and relevant experience across channels is clear to all business leaders, reducing agent and customer effort at every...
Code No More: The Power of Visual Programming
And for many decades, these efforts succeeded in making developers more productive. But then, something strange happened. Around 2010, developer productivity began going...