Optimize Agent Efficiency & CX to Skyrocket FCR with Agent Helper
Nothing gets on your customers’ nerves more than having to wait for your service reps to address their concerns. The longer they wait, the higher will be the level...
Searchunify’s Intelligent Chatbots: A Win-Win for Both Customers & Agents
Investments in self-service technology like chatbots or virtual assistants continue to swell up. Be it customer service, community engagement, or social listening, almost...
The Hidden Costs of your Legacy Intranet
The word intranet can mean a lot of different things to different people, and as a result, modern intranet serve a wide variety of business functions at different organizations....
A 5-Step Strategy for Successful Intranet Implementation
Melissa Hoyos was brought on by symplr, a healthcare governance, risk and compliance software provider with 1,500 employees, in early 2021 to overhaul the way the company...
Measuring and Improving Cyber Defense Using the MITRE ATT&CK Framework
Before ATT&CK existed, assessing your organization’s security posture could be a bit of an exercise in frustration. The Attacker Tactic, Techniques and Common...
A Guide to Threat-Centric Vulnerability Management
Organizations looking to protect themselves from cyber threats often invest heavily in multi-layered security tools, yet many still struggle to understand if, or how,...