Vlocity Drives More Value From Its Online Community
For Vlocity, a cloud-based software provider, it was hard to continuously scale customer service in tandem with their rapid customer growth. Deploying SearchUnify-an...
Double Win: Transforming Customer & Employee Experience with AI
While the importance of a seamless, personalized, and relevant experience across channels is clear to all business leaders, reducing agent and customer effort at every...
Building the Ultimate Agent Desktop
Have you ever seen an episode of Star Trek where Captain Kirk uses the “communicator” to connect to anyone in his team? Once deemed only in the realm of fantasy movies,...
A Unified Cognitive Platform & Suite of Next-Gen Apps For Future-Proof Customer Support & Self-Service Ecosystems
SearchUnify is a leading unified cognitive platform that powers enterprise search and fuels a suite of AI-powered applications for a future-proof customer self-service...
Shadow IT: Friend or Foe? (and what you can do about it)
Shadow IT, the use of IT systems, devices, software, applications, and services without explicit IT department approval, is hurting your business, whether you acknowledge...
What’s Next for Digital Advertising: Get This Year’s Outlook
It’s a pivotal moment in the digital advertising industry. The battle for consumer attention is heating up, people are increasingly concerned about privacy and fraud,...