Guide to Building Customer Experiences for Property & Casualty
The sheer volume and complexity of claims can interfere with delivering seamless customer experiences, but automation closes that gap.
Customer Experience Automation...
Tower Insurance Drives Deeper Customer Relationships with Digital Engagement
Headquartered in Auckland, New Zealand, Tower Insurance is a large general insurer operating in New Zealand and the Pacific Islands. Five years ago, it saw an opportunity...
Irish Life and Ushur Email Routing – A Fresh Look at Customer Engagement
Using Ushur’s SmartMail, an automated email routing software solution, Irish Life was able to instantly steer messages to the right department, more accurately than...
Securing Your SaaS Layer — The Missing Piece of Your Cloud Security Plan
As you read these lines, it’s likely your organization’s employees are granting access and sharing permissions with cloud-based SaaS-apps that help them do their...
CMMC 2.0: Roadmap, Requirements and Resources
CMMC 2.0 can be a confusing mandate, especially for those who are not accustomed to satisfying strict cybersecurity requirements. This paper will help you understand...
Improve Customer Experience by Focusing on the Customer and not the Application
Consumer expectations are evolving in today’s world, pressuring enterprises to deliver fast, frictionless customer service – similar to digital natives such as...