Service Desk Management and Automation
Many organizations use service management solutions to capture and manage their IT service desk interactions. However, most do not automate common, high-volume support requests...
How to Avoid the Five Most-Common IT Automation Pitfalls
The automation of IT processes promises greater efficiency, improved reliability, increased predictability and reduced costs. However, poorly planned and implemented automation...
IDC Report: Essential Guidance for Big Data Analytics in Financial Services
Big Data and analytics should remain a priority on the agendas of executives at financial services firms including banks, brokers, and insurance providers. Financial services...
Addressing NIST and DOD requirements for Mobile Device Management (MDM)
Mobile devices, particularly smartphones, are exceptionally vulnerable to security breaches. They are easily lost, are filled with unknown applications, communicate over...
Box + Office 365: Collaboration That’s More Powerful, Productive, and Secure
Today’s IT organizations are asked to give employees the devices and applications they need to work anywhere, while protecting their company’s most valuable information...
Magic Quadrant for Enterprise File Synchronization and Sharing
Enterprise file synchronization and sharing (EFSS) has become a priority for organizations to enable a modern, digital workplace for employees, partners, and even clients....