Integrating Text Messaging into the Entire Hotel Guest Experience
Engaged guests are happier guests. In this infographic, we illustrate ways hotels can integrate mobile and text messaging to deliver a higher level of service throughout...
Optimizing Guest Experiences with Real-time Messaging
The guest experience does not begin when the guest arrives at your hotel, it starts right after they book their stay. Communication is a crucial aspect of the guest...
8×8’s Enterprise Engagement Management Platform: Moving Toward an Integrated Approach
The key benefits of a One Cloud Solution for phone, meetings, collaboration and contact center include: improved ROI, faster time to resolution and higher customer satisfaction.
The...
How Communications Platforms Drive Customer Engagement
Today’s customers value the customer experience above all else, and bad customer service costs money. Very few companies have built their communications infrastructure...
Magic Quadrant for Unified Communications as a Service, Worldwide
For the sixth year in a row, 8×8 is a Leader in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide. See what makes us different—and...
Analysis of Cloud Communications VoIP Quality Under Normal and Adverse Network Conditions
The Tolly Group, a leading global provider of third-party validation and certification services, tested the voice quality of 4 different services across a variety of...