Chart your course with the latest trends.
Today, staying competitive requires mobile maturity—a maturity that transforms businesses from simply creating products to delivering...
Featuring Richard Snow, VP & Research Director of Customer & Contact Center Research, Ventana Research
Is the complexity of your agent desktop application helping...
One of the biggest use cases for the cloud is for backup and disaster recovery (DR). Organizations are counting on the cloud to make sure they retain access to their critical...
Cost savings drove much of the initial cloud adoption and data center virtualization efforts. And, for the majority of businesses, it remains a significant driver. But as...
Speed. Agility. Flexibility. There are the big drivers behind most organizations’ move to the cloud for their test/dev environments. Freed from the shackles of physical,...
In today’s world of short iterations and rapid tech change, strategic planning often takes an eclipsed view of the future. The app of today may be a relic when the...
