The Complete Guide to Cost Per Ticket
The two fundamental metrics of desktop support are customer satisfaction and cost per ticket. While more companies are measuring customer satisfaction than before, only...
How Bluebeam Aced the Art of Case Deflection
"Love this innovation during a wild year. Self-service with this kind of deep thinking is very impressive".
"The $12,000 in savings each month were great....
Managed Threat Intelligence – Everything You Need To Know
Threat intelligence provides evidence-based knowledge, including context, mechanisms, indicators, implications and actionable advice, about existing or emerging threats...
The Inner Workings of Cyber Defenders
You’ve probably encountered a wave of threat intelligence reports outlining attack campaigns in 2020. Although these reports are helpful, many don’t show you...
Your Ultimate Guide to Process Mining
In 2020, businesses had to change fast just to survive. There were challenges, whether you were a primarily physical business pivoting to digital or a digital service...
Citrix effectively and efficiently manages their development process
Citrix was having a difficult time managing their development process effectively and efficiently. Multiple developers worked on the same pieces of code at once and were...