HPE Server Readiness for Open RAN Use Cases
This paper summarizes the results of performance tests conducted by Hewlett Packard Enterprise on the Intel® vRAN Accelerator ACC100 used for open vRAN forward error...
Wind River, Hewlett Packard Enterprise, and Intel Deliver 5G vRAN
Although the RAN poses workload challenges for some commercial off-the-shelf server platforms, virtual radio access network (vRAN) architectures are key to achieving cost-effective...
Improve retention by measuring agent satisfaction
Agent satisfaction is vital for positive customer experiences. You need a way to measure and improve where needed. This Agent Experience (AX) Maturity Toolkit gives...
Be the Employer of Choice: How Agent Feedback Fosters Purpose
But how do you know how they feel?
Access this expert insight to learn how agent feedback directly influences CX, including: • Leveraging...
Learn why your agents are leaving you
In “The Inner Circle Guide to Agent Engagement and Empowerment,” ContactBabel creates a blueprint for fostering purpose and satisfaction in your agents.
Get...
Lake Health Case Study
Before implementing ART, Lake Health was managing reconciliations of high-risk accounts with a spreadsheet checklist. High-risk accounts required reconciliation preparation...