Rogers reinvents its customer service philosophy
Customer experience (CX) is the ultimate differentiator and Rogers Communications – a Canadian telecommunication and media business – knows this well. This...
TM Forum Report: Intent in autonomous networks
The concept of intent in autonomous networks is still very new and often misunderstood. Manual and static programmatic and rules-based automation must give way to more...
The Technology Marketer’s Guide to Creating a Thought Leadership Strategy
Thought leadership content builds trust in your brand’s expertise, expands your reach, and helps drive awareness, lead generation, and revenue. IDC’s new interactive...
How Hackers Plan Their Attacks and How to Defend Against Them
The costs of cybercrime reach far beyond the ransoms paid. It encompasses the costs of the damage and destruction of data, lost productivity, theft of intellectual property,...
The All-Inclusive Guide to Malicious Evasion Techniques
Mass data breaches and ransomware attacks can incur significant legal and financial damages. The types of attacks a user may face include:
Links
Exploits the browser...
Datto’s Global State of the MSP Report
After surveying 1,800+ managed service providers (MSPs) worldwide, Datto discovered a wealth of data and insights that range from how they run their business, what solutions...