2022 Agent Experience Trends Report
RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover and retention.
In the survey, twothirds of contact center leaders—65.6%...
2022 State of Customer Experience Technology
Business and technology leaders at companies large and small, across multiple industries, have identified customer satisfaction as a top business priority. In the contact...
Next-Gen Cloud Contact Center for Dummies
Finally, it’s here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition eBook. From compelling use cases to a handy glossary...
20 Tips to Make the Most of Your Pen Test
Learn the common penetration test pitfalls that can cost you in terms of quality, project delays, or unnecessary expense — and twenty tips to help you avoid them.
...
Take your contact center to the next level
Customers want to engage with you when they want and how they want, whether they are B2B or B2C. Their demands are changing rapidly and faster than ever before. When it...
The Basics of Selecting Rack-Mount Power Distribution Units for Remote Monitoring
Almost every ICT equipment rack used to store compute, storage or network equipment requires a rack-mount Power Distribution Unit (PDU) or power strip to distribute power...