Getting Started With Robotic Process Automation
Technologies such as artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) have led the way to software robots that reduce the manual,...
Reimagining the Service Tech Stack
Like so many teams, customer service organizations have had to shift to digital-first ways of working over the past two years. How has that impacted their ability to resolve...
Reinventing Customer Service
The upheavals of 2020 created an opportunity for customer service teams to rethink service delivery and how best to support the people who do such important work.
To understand...
How to Transform Customer Service with a Digital HQ
Modern customer service teams face a variety of challenges—from information silos to communication breakdowns to agent attrition—that have grown only more...
A Closer Look at GovSlack
GovSlack is a dedicated instance of Slack designed to support key government regulations for processing and storing sensitive data. With GovSlack, you can connect your...
Streamline Your Cloud Operations with Slack & AWS Chatbot
81% of developers believe adopting new tools is critical to an organization’s success. But this preference for constantly adding to their toolbox can also complicate...