The Essential Guide to IT Transformation
Enterprises are transforming IT by adopting service automation tools and processes, making teams more innovative and efficient. By consolidating fragmented and redundant...
Changing the Perception of IT What Your Customers Won’t Tell You
To reach the customers of IT services, you have to abandon long-entrenched models of IT thinking & replace them with a customer-focused model that focuses on value,...
Trust, But Verify: Configuration Management with Data Certification
Certifying the accuracy of a CMDB with inconsistent, manual methods is unreliable. ServiceNow’s built-in data certification gives you the ability to automate the...
Business-Grade Video Conferencing for SMBs: Enhance Your Employees’ Productivity Today
Small and mid-size organizations are encountering a transition in their businesses, and they must react to the new way of working to stay competitive in an increasingly...
CRM Strategies for the Social Customer
In the social world, customers are now in control of the conversation, deciding when to communicate with your business. They no longer rely on the brand or company experts,...
The IT Skills Shortage in the UK
There is a shortage of developers in the software and application development space, particularly in the UK where the digital economy is growing exponentially. Here, demand...