Understanding NIST’s Cloud Computing Reference Architecture: Part II
This white paper focuses on the activities, processes, and requirements that cloud players need to follow in order to ensure a successful delivery of cloud services. It...
Spotlight: 8×8 Virtual Contact Center
In this new Spotlight, our independent technology specialists investigate 8×8’s Virtual Contact Center solution and give you the facts, so that you can decide...
The Top Three Challenges Faced by Field Service and How Live Video Streaming Can Address Them
What changes in the landscape conspire against them as they struggle to retain high customer satisfaction and issue resolution ratings? How can you stack the deck in their...
Must-Ask Questions for Contact Center Solution Providers
Our new guide is here to help. Read these Must-Ask Questions for Contact Center Solution Providers to identify key points that need to be addressed with potential vendors...
Five Ways Network Virtualization Will Revolutionize IT
Discover how Network Functions Virtualization (NFV) will revolutionize IT and change the way you think about network connectivity and perhaps even application development....
Contact Centers vs. Call Centers Infographic
Too often, “call center” is used interchangeably with “contact center”. The false belief that the two types of systems are the same is shattered...