Threat Intelligence: Defeating the Adversary
Many organizations are overwhelmed by the volume of indicators they see daily and can only combat these threats in a reactive manner due to lack of resources. In this presentation,...
Social Threat Intelligence (STI)
Fascinatingly, enterprise has been slow to embrace community sourcing security intelligence. Trevor Welsh of ThreatStream will present on Social Threat Intelligence (STI)....
4 Ways to Preserve Customer Loyalty When Call Volume Spikes
Even with all of the data, smart leaders, and capable contact center agents, call volume spikes can be costly for your business. You either understaff your center and...
The Next Frontier in Ad Quality: Targeting Accuracy
While advertisers, publishers, agencies and vendors have all been heavily invested in viewability and fraud, one area that has been widely overlooked is the accuracy of...
Cisco Collaboration Certifications Overview
Cisco recently announced changes to the existing voice and video certifications and detailed the new collaboration certification portfolio. This white paper provides an...
Using SIPOC to Define ITIL Processes
This white paper describes a technique for defining processes called SIPOC (Suppliers, Inputs, Process, Outputs, and Customers). SIPOC provides a structured way to define...