Delivering a Great Omnichannel Member Experience
Thursday, April 7, 201611 AM PT / 2 PM ETThe University of Pittsburgh Medical Center Health Plan (UPMC) is recognized for the excellence of their enrollment, efficiency,...
5 Things You Need to Know about Security and UC
From calculating ROI to negotiating contracts and anticipating changes in infrastructure, there are a multitude of factors to consider when making the transition to a new...
Drive Toward Social Intelligence Maturity
The sheer volume of information collected form social media can be unwieldy, but social intelligence should be a core component of any firm’s customer intelligence...
The 7 Hidden Costs of Crappy Reporting Software
Exactly how much is your outdated reporting software costing you?It’s a question without an obvious answer. Sure, you can add up the visible expenses such as training...
Python Programming Cookbook
Python is a widely used high-level, general-purpose, interpreted, dynamic programming language. Its design philosophy emphasizes code readability, and its syntax allows...
2016 Gartner Magic Quadrant for Business Intelligence and Analytics Platforms
Gartner’s Magic Quadrant report is an ideal way to understand what the market looks like for the year ahead. As Gartner explains: “The establishment of an updated...