The Next Generation of Customer Effort Measurement
If you’ve ever been curious about why Customer Effort matters for businesses, how high-effort interactions drive disloyalty and churn, the problems with traditional...
Conversational AI for the Contact Center
At a basic level, Conversational AI is the design and deployment of a virtual assistant that helps to resolve simple queries and questions, allowing for the human element...
Rethinking Service Desk using AI
Conversational AI Past and Present For this first edition of “Rethinking Service Desk Using AI” report, Avaamo conducted a survey of more than 4,000 IT professionals...
Building a Template for VDI in the 20’s
A virtual desktop or virtual machine has three critical parts: the template, the optimized golden image, and the Delta disk. Getting VDI templates right the first time...
10 Things IT Professionals Need to Know About VDI
As an IT professional, you’ve most likely heard of VDI (Virtual Desktop Infrastructure) in your career at some point. With current events, VDI is becoming increasingly...
Modern Electric Co-Op Solutions for Locate Management
Companies today rely on manual, desktop, and mobile solutions to manage the damage prevention workflow. Utility providers – whether they manage power lines...