When Customer Service Goes Remote
The recent pandemic upended businesses everywhere. Employees confined to their homes, lowered customer spending, and uncertainty are to be blamed.
However, customers still...
Your Comprehensive Guide to Semantic Search Engines
Customer support holds paramount importance for business survival. People nowadays are inclined towards self-serving and speaking of self-service, it isn’t really...
Cognitive Search for SharePoint
SharePoint is a renowned and potent collaboration platform. It works flawlessly within the Microsoft ecosystem. And that’s where the problem lies. A lot of organizational...
IBM Cloud Pak for Security
IBM Cloud Pak for Security is now the first open platform that supports the integration of existing security tools for generating insights into cyber events across hybrid,...
Isolated Castles: Incident Response in the New Work From Home Economy
This paper discusses the challenges for incident handlers to respond to breaches in the new work-from-home economy and what tactics, techniques, and tools can be used...
Exploring the Impact of COVID-19 on Customer Behavior
Remote work has created a paradigm shift, which is both fascinating and frustrating, especially when it comes to forecasting and workforce management.
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