Overview
Redeployment of employees into proactive customer account management roles
80% of process now automated
Increased inbound customer-service call levels
Significant...
The third paper from Knowledge Capital Partners (KCP) deals with how Blue Prism clients achieved their successful RPA deployments from getting early stakeholder buy-in...
A Digital Workforce requires security, oversight and governance just as a human workforce does. While the vast majority of human employees act with honesty and integrity,...
It has never been more important to stand out in the Fintech market – and staying ahead of the ‘mega’ and ‘mini trends’ is crucial for brands...
Topics Covered:
Rise of finance ‘super delivery’ hubs
Locational strategy of finance operations is now shifting from cost to capability
Revolutionising technology...
Competitive survival in the financial services industry depends on achieving near-real-time fulfilment and technology has long been the weapon of choice. Robotic Process...
