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To improve BT resiliency, I&O pros need to prioritize process excellence and master five essential BT resiliency processes: - Business impact analysis
- Risk assessment
- Strategy development and response plan documentation
- Exercising, testing, and maintenance
- Integration with availability management
Resiliency is not a one-time planning effort; it is a continuous life cycle. Thus, you must embed each of the five processes in BT operations; maintain a current understanding of business context and risk; adjust strategy whenever the business or technology environment changes; update plans continuously; and exercise and test frequently.
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