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To successfully support demanding business requirements as well as digitalization initiatives, infrastructure & operations leaders need to build a road map to take their infrastructure & operation automation capabilities to the next level.
Infrastructure & Operations leaders that want to transform IT operations automation should do the following: - Document automation priorities by inventorying all established IT operations tasks and processes.
- Develop automation skills by creating automation-specific roles, such as an automation engineer, automation architect and automation manager.
- Make automation roles and skills part of the broader I&O staffing strategy by aligning incentives to automation initiatives, and by focusing on developing the skills toward digital transformation.
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